Built after medical assessment around your goals, abilities and preferences.
Medical Rehabilitation, Recovery & Wellness Centre | Kikambala, Kenya
Serious medical rehabilitation. Personal care. A safer path to independence.
ONE Balance is a medically led centre for intensive rehabilitation and personalised recovery. Medicine, nursing and multidisciplinary rehabilitation form the core of every programme; luxury accommodation, privacy and continuous support create the environment in which progress can happen.
ONE BODY. ONE LIFE. ONE BALANCE.
The Paradise Beach Resort · Kikambala, Kenya
24/7Continuous personal support
MultidisciplinaryCoordinated rehabilitation
DocumentedClinical and functional goals
The ONE Balance care charter
Serious medicine without making life feel like punishment.
Every person receiving a programme is welcomed as a ONE Balance Member: an informed partner whose dignity, preferences, goals and right to enjoy life remain central to every decision.
First, we schedule what your health requires. Then we fill the suitable time remaining with what helps you feel good and enjoy life.
How the day is prioritised
- 01Medical safety and clinical priorities
- 02Nursing care, monitoring and medication support
- 03Rehabilitation, mobility and physical function
- 04Clinical nutrition and practical learning
- 05Rest, sleep and recovery
- 06Spa, grooming, relaxation and suitable water activities
- 07Leisure, nature, culture and enjoyable experiences
Our approach
One person. One team. One plan.
ONE Balance is neither a hospital nor an ordinary hotel. It is a multidisciplinary medical hospitality centre that coordinates medical, rehabilitation, nutrition and hospitality professionals around one personal plan, led by a medical director.
Our work begins with a complete understanding of the person, not only the diagnosis. Medical history, medication, function, sleep, nutrition, personal goals, concerns and preferred way of living are brought together into one clinical picture. This allows thoughtful decisions, reduces fragmented care and creates a plan that is safe, dignified, measurable and realistic.
Medicine, nursing, rehabilitation, nutrition, fitness and hospitality work together.
Privacy, dignity, independence and personal choice guide every stage.
Clear from the beginning
What “included” means
The programme fee covers the treatments, activities and services defined in the Member’s agreed personal programme. It is priced around the person and the coordinated day—not merely the room.
There is no fixed commercial treatment quota and no separate charge for each treatment included in the Member’s agreed personal programme.
What “included” means
- Agreed medical and nursing support
- Agreed rehabilitation and therapeutic movement
- Agreed clinical nutrition and practical food education
- Agreed personal assistance and daily coordination
- Agreed spa, grooming and relaxation services
- Private accommodation and planned meals
- Programme reviews, documentation and adjustments
- Discharge guidance and preparation for home
Frequency and duration always depend on medical suitability, safety, goals, function, fatigue, response, preference, professional and facility availability, and the scope of the written proposal. “Included” never means clinically unlimited or automatically appropriate.
What may require separate payment
Unless expressly included in the written personal proposal, the following are outside the standard programme fee:
- External hospital or emergency care
- Surgery, external procedures, imaging or laboratory tests
- Medication and personal medical equipment
- External specialist consultations
- Travel health, medical-evacuation and repatriation insurance
- Activities and third-party services not expressly included in the written personal proposal
- Services beyond the agreed programme scope
- Additional companion or family arrangements not stated in the proposal
Transparency is part of our standard. The personal proposal identifies inclusions, exclusions, expected support level and any known external costs before commitment.
ONE BODY. ONE LIFE. ONE BALANCE.
Tailored pathways
Care and recovery shaped around you
Admission to every pathway is subject to medical assessment. The programme and its measures adapt to the person — never the other way around.
Every pathway is a professional framework rather than a fixed package. Following suitability assessment, the team defines clinical and functional goals, session frequency, progress measures and an appropriate daily rhythm. Response is reviewed throughout the stay and the plan is adjusted transparently, with the guest’s understanding and consent.
Rehabilitation at the centre
Rehabilitation is not one appointment a day. It is an integrated process throughout the day.
Rehabilitation goals are carried into getting up, washing, dressing, eating, transfers, walking, rest and purposeful activity. Skills are practised in real contexts, progress is documented, and intensity is adjusted to medical status, fatigue, safety and functional response.
To improve safety, confidence, mobility and independence in measurable ways that matter in everyday life.
01Physiotherapy
02Occupational therapy
03Neurological rehabilitation
04Hydrotherapy
05Gait training
06Balance and fall prevention
07Strength and endurance
08Mobility and transfer training
09Wheelchair skills
10Activities of daily living
11Speech and swallowing support when required
12Safe preparation for home
The ONE Balance standard
A structured, documented and coordinated clinical process
Every programme begins before arrival and concludes with a clear continuation plan.
Medical-record review and eligibility assessment
Medication reconciliation and risk assessment
Medical, nursing, functional and nutritional assessment
Documented clinical and functional goals
Ongoing monitoring and response documentation
Regular multidisciplinary team reviews
Adjustments according to progress and clinical need
Discharge planning and professional recommendations
Skills for life after ONE Balance
We do not only serve the right meal. We teach Members how to choose well at home.
Clinical nutrition is practical education, not simply a menu. Guidance is provided in a language the Member understands and may cover calories, carbohydrates, protein, fibre, sodium, fluids, meal timing, medication, activity and condition-specific requirements.
- Build a balanced plate and understand portions
- Estimate carbohydrates and distribute them through the day
- Coordinate food with medication, insulin and activity
- Read labels and make informed restaurant choices
- Adapt choices for travel, events and unavailable foods
- Enjoy food while protecting medical and personal goals
The objective is informed independence: the Member should return home more able to make safe, realistic food decisions without depending on ONE Balance.
Safety, dignity and honest boundaries
What ONE Balance can responsibly offer
The team distinguishes clearly between what can be assessed, directly provided, supported or monitored at ONE Balance and what requires an external specialist, hospital or emergency service.
Assessment
Pre-arrival records, medication, risks, function, nutrition, sleep and personal goals are reviewed before a programme is proposed.
Consent and choice
Options, expected benefits, limitations and alternatives are explained. The Member participates in important decisions.
Medication safety
Medication or insulin is changed only by an appropriately authorised clinician and never independently.
Referral
Acute, urgent, complex or deteriorating conditions are referred to an appropriate hospital or specialist.
Spa and foot safety
Neuropathy, reduced sensation, vascular disease, wounds, infection or swelling require assessment before heat, massage, water or foot-care services.
No false promises
ONE Balance does not promise cures, guaranteed remission, medication withdrawal, fixed weight loss, neurological recovery, pain elimination or a result within a set period.
An example—not a fixed timetable
A coordinated day with room for treatment, learning, rest and life
The programme is built around the Member. Each day is reviewed according to medical status, measurements, sleep, energy, pain, skin and foot condition, treatment response, weather, preference and available professionals. Rest is planned care, not lost time.
Morning assessment
Hydration and relevant measurements according to the personal plan.
Gentle movement
Walking, breathing, mobility, stretching or adapted movement.
Breakfast and learning
Food selection, portions and practical nutrition guidance.
Clinical review
Medical or nursing review according to need.
Rehabilitation
Physiotherapy, strength, balance, mobility, cardiovascular work, hydrotherapy or functional practice.
Recovery treatment
Suitable relaxation, grooming, spa or protected recovery time.
Lunch and independence
Meal selection with practical portion and carbohydrate planning.
Protected rest
Sleep, reading, music or private recovery time.
Treatment or enjoyment
An additional suitable treatment, learning session or enjoyable activity.
Evening movement
Gentle walking, stretching or breathing according to energy.
Dinner
Increasingly independent choices within the personal nutrition plan.
Review and evening
Review the day and plan tomorrow, followed by music, film, social time, privacy or rest.
60-day integrated programme
Where better health meets a better life
The ONE Balance 60-Day Medical Wellness, Recovery & Adventure Programme is designed for people who need professional medical and rehabilitation support without feeling confined to an institutional environment. It brings together coordinated clinical care, wound management, diabetes optimisation, physiotherapy, clinical nutrition, restorative time, luxury hospitality and carefully selected experiences.
This is neither an acute hospital admission nor a restrictive health camp. It is a professionally supervised health journey. Every programme is designed around the guest’s diagnosis, current condition, mobility, personal interests, clinical risks and response to treatment.
60days of coordinated care, recovery and discovery
Medical responsibility
Structured assessment, authorised clinical oversight, nursing support, medication reconciliation, wound and glucose monitoring, documented goals and regular review.
Rehabilitation in daily life
Physiotherapy, therapeutic movement, gait, strength, balance and functional practice are integrated into the day—not confined to a single appointment.
Restorative luxury
Private accommodation, thoughtful nutrition, attentive personal support, relaxation and dignified hospitality create the conditions for focused recovery.
Purposeful experiences
Culture, nature, ocean experiences and recreation are selected to restore confidence and enjoyment while respecting the clinical plan.
Adventure never sits outside the care plan
Before a significant activity, the team considers the guest’s wound and skin condition, blood-glucose stability, blood pressure where indicated, hydration, medication timing, mobility, fatigue and general wellbeing. Activities may be adapted, postponed or replaced. Medication changes are made only by an appropriately authorised clinician.
First, we schedule what your health requires. Then we fill the suitable time remaining with what helps you feel good and enjoy life.
There is no fixed commercial treatment quota and no separate charge for each treatment included in the Member’s agreed personal programme. Frequency and duration always depend on medical suitability, safety, goals, function, fatigue, response, preference, professional and facility availability, and the scope of the written proposal. “Included” never means clinically unlimited or automatically appropriate.
The 60-day journey
Four progressive phases, one continuously reviewed plan
01Days 1–7
Assessment & stabilisation
Medical, nursing, wound, diabetes, nutritional and functional review; medication reconciliation; initial treatment; gentle rehabilitation; rest and familiarisation with the estate.
02Days 8–21
Healing & mobility
Ongoing wound and metabolic management, progressive walking, strength and balance work, appropriate relaxation therapies and short, comfortably paced experiences.
03Days 22–42
Strength, confidence & adventure
Where progress allows, the programme introduces longer activities, greater functional independence and carefully selected ocean, nature, golf, cultural or social experiences.
04Days 43–60
Consolidation & future planning
Final clinical and functional review, self-management education, a personal exercise and nutrition plan, discharge documentation, onward recommendations and celebration of progress.
Recovery with a sense of life
Experiences selected around the person—not added outside the programme
01Ocean & coast+
Private yacht or sunset cruises, glass-bottom boat trips, coastal sightseeing, fishing, waterfront dining and beach picnics. Water immersion, snorkelling, diving, parasailing and faster craft require specific clinical, operator and insurance clearance.
02Safari & nature+
Private wildlife viewing, scenic drives, birdwatching, conservation visits, botanical gardens, photography and gentle nature experiences, with suitable transport, rest, hydration and mobility support.
03Golf & recreation+
Golf-cart experiences, putting, adapted golf, poolside relaxation, board games, creative workshops, photography, cooking demonstrations and other activities matched to energy and function.
04Culture & region+
Guided heritage visits, museums, galleries, local markets, music and dance, architecture, food experiences and private sightseeing with pacing and access planned in advance.
05Evenings & social life+
Live music, outdoor cinema, beachfront dinners, cultural performances, games, stargazing and private celebrations. Medication timing, glucose stability, fatigue and the following day’s treatment remain part of the decision.
A balanced daily rhythm
Care, rehabilitation, rest and meaningful activity in one coordinated day
Times are illustrative. The actual rhythm is prescribed and adjusted to the guest’s needs.
Health check
Hydration, glucose and other observations when indicated.
Gentle movement
Breathing, stretching, assisted mobility or a short walk.
Clinical care
Medical review, nursing care, wound care or treatment.
Rehabilitation
Physiotherapy, balance, strength, mobility or cleared hydrotherapy.
Rest & recovery
Protected quiet time following a personalised lunch.
Experience
A selected on-site activity, excursion or additional therapy.
Return review
Hydration, glucose, skin, foot or wound checks as required.
Evening
A calm social, cultural or entertainment experience.
Illustrative first two weeks
A medical foundation first; greater choice as safety and confidence improve
Medical foundation & gentle discovery
- Comprehensive medical, nursing, nutritional and functional assessment
- Wound-care and diabetes plan, gentle physiotherapy and sleep support
- Low-demand estate, cultural or glass-bottom boat experiences when cleared
- Adapted hydrotherapy or dry-land alternatives, relaxation and a sunset experience
Increasing confidence & carefully paced experience
- Progressive walking, strength, balance and transfer practice
- Heritage, nature, golf-cart or coastal experiences selected around ability
- Optional yacht, fishing or safari experience with planned rest and support
- Formal progress review before the next phase of the 60-day programme
Personal by design
Design your day
Each evening, the clinical and hospitality teams review the following day with the guest. Wound healing, glucose results, energy, weather, mobility, appointments, personal interests and rest requirements shape the schedule. A demanding day can be followed by a quieter recovery day, and every change is explained transparently.
The programme is designed to support healing, safer self-management, strength, mobility, sleep, confidence and independence. Outcomes vary and cannot be guaranteed. Participation, investigations, treatments and excursions depend on assessment, verified professional capability, clinical progress, local availability and informed consent. Acute or emergency needs are referred to an appropriate hospital or emergency service.
For rest, prevention and renewal
Come to ONE Balance simply to feel good
You do not need to wait for illness before you stop, recharge and choose yourself. ONE Recharge is a personal renewal programme for generally well guests who want to reduce pressure, sleep deeply, move gently, receive attentive care and return home with renewed energy.
Some guests come for medical recovery or rehabilitation. Others arrive because they have worked too hard, slept too little or cared for everyone except themselves. They are not looking for a hospital, a boot camp or another exhausting holiday. They are looking for permission to stop.
Build my personal recharge stayWe do not want to fill your day. We want to free your day.
Restore
Deep sleep, quiet time, private accommodation, nature, ocean air and the freedom to do absolutely nothing.
Move gently
Guided stretching, coastal walks, pool time, breathing, hydrotherapy or gentle water-based activity according to comfort and suitability.
Feel cared for
Massage, spa, body or facial treatments, personal grooming, thoughtful meals and attentive hospitality.
Reset
Optional nutritional guidance, lifestyle reflection and simple routines that can support energy, sleep and wellbeing after returning home.
ONE Recharge
We provide the possibilities. You choose the pace.
Not every guest needs every activity, and not every day should look the same. Your stay may include:
- Relaxation and therapeutic massage
- Spa, body and facial treatments
- Hydrotherapy and gentle water activity
- Guided movement, stretching and coastal walks
- Breathing and relaxation exercises
- Fresh meals adapted to preferences and objectives
- Optional nutritional and lifestyle guidance
- Hair care, manicure and personal grooming
- Sleep support, pool time and private rest
- Nature, gardens, open air and unscheduled time
A day that flows naturally
One pleasant moment leads to the next
There is no fixed performance schedule. The day is shaped around the pace that feels right for you.
Wake naturally
Begin without an alarm when your personal plan and wellbeing allow.
Move or pause
Choose a peaceful ocean walk, gentle stretching, water activity—or more rest.
Receive care
Enjoy a massage, body treatment, facial, grooming service or quiet private time.
Eat without rushing
Fresh, enjoyable food served at a pace that makes the meal part of the experience.
Follow the feeling
Read in the garden, sleep, swim, talk, listen to music or simply watch the sunset.
Your pace
There is no competition, no need to prove anything and no requirement for every guest—or every day—to follow the same schedule.
Professional confidence
Health assessment, nutritional guidance, physiotherapy, hydrotherapy or guided activity may be included by choice and suitability. Professional support adapts the experience; it does not take it over.
Meaningful indulgence
Rest, touch, movement, good food and personal attention are not empty extras. Used thoughtfully, they can reduce pressure, support sleep and help a person reconnect with how they want to feel.
Come your way
Stay alone for privacy, as a couple for meaningful time together, or with someone close. Shared experiences and individual time can coexist.
Recharge. Reset. Enjoy.
Give yourself permission to feel good
Come to rest, reconnect, be pampered, begin moving again or simply enjoy a period in which someone else takes care of the details. No race. No pressure. One pleasant experience leading naturally to the next.
Complete support
Everything you need, in one place
The care model brings together medical oversight, nursing, rehabilitation, nutrition, movement, emotional support and hospitality. Instead of asking the guest or family to manage multiple providers, ONE Balance coordinates information, schedules and decisions, creating one clear point of responsibility for every question, change and practical need.
A medical director leads your plan, follow-up and coordination across the team.
Physiotherapy, occupational therapy, functional training and tailored exercise.
One familiar person stays close, assists and cares for the details of daily life.
A spacious private room, tailored nutrition, spa, nature and an unhurried routine.
The ONE Balance standard
Clinical excellence. Exceptional hospitality. Uncompromising attention.
ONE Balance is conceived to set a new international benchmark for medical hospitality and wellness: a private coastal estate where clinical responsibility, precise rehabilitation, discretion and deeply personal service operate as one. Luxury here is more than design. It is the time devoted to each guest, the calibre of the professionals, the calm precision of every handover and the ability to shape each day around the individual.
Clinical governance & safety
Medical leadership, medication review, professional documentation, quality procedures, emergency readiness and clear clinical boundaries underpin every programme. ONE Balance complements medical care and does not replace an acute-care hospital.
Personal precision & measurement
Goals, interventions and measures are defined for each guest. Progress is reviewed continuously, allowing rehabilitation, nutrition, activity and daily rhythm to be adjusted from evidence rather than assumption.
One team & complete continuity
Medicine, nursing, rehabilitation, nutrition, movement and hospitality share one agreed plan. Daily coordination closes gaps and ensures that important decisions reach every professional responsible for delivery.
Privacy, dignity & choice
Informed consent, confidentiality, cultural sensitivity and personal choice are protected throughout the stay. Family involvement is welcomed only according to the guest’s wishes and appropriate professional boundaries.
Purposeful luxury
The estate, accommodation, dining and service are designed to support sleep, calm, movement and recovery. Luxury is expressed through genuine comfort, discretion, time and exceptional attention to detail.
A safe continuation at home
Departure includes a professional summary, practical recommendations, warning signs, follow-up arrangements and a plan for sustaining progress. The stay is designed to become the foundation for lasting change.
Professional departments
Specialist departments working around one guest
Departments do not work beside one another; they work as one accountable system. Structured reviews, clear ownership, professional documentation and controlled information-sharing give every discipline an informed view of the whole person. Leadership oversees quality, safety, discretion, continuity and a consistently exceptional standard of service.
Medical Management
Clinical oversight, medical suitability, medication review and coordinated decisions across all disciplines.
Physicians, nurse coordinators, pharmacy professionals and specialist consultantsNursing & Personal Care
Daily observation, safe personal support, early recognition of change and continuity that protects dignity and independence.
Registered nurses, personal companions and care coordinatorsRehabilitation
Progressive support for movement, function, mobility, balance and confidence in everyday activities.
Physiotherapists, occupational therapists, speech therapists and rehabilitation assistantsNutrition & Metabolic Health
Practical medical nutrition aligned with health status, medication, culture, preferences and personal goals.
Clinical dietitians, medical-kitchen staff and health educatorsWellness & Movement
Adapted exercise, sleep support, stress reduction and routines that strengthen function and wellbeing.
Exercise physiologists, fitness coaches, movement instructors and spa therapistsHospitality & Guest Experience
Private accommodation, accessibility, housekeeping, dining and personal service that support calm recovery.
Guest-relations managers, housekeeping, food service, maintenance and securitySecurity & Safety
Provides discreet protection for guests, staff and property through access control, emergency readiness and professional patrols.
Shift supervisors, security officers, access control, control-room staff and emergency supportVerified leadership
Clear organisational responsibility
Only confirmed office holders are presented. Additional medical and professional appointments will be published only after formal appointment and credential verification.
ONE Balance leadership01
ONE Group Chairmanship
Yehuda Sulami
Chairman of ONE Group · Parent company of ONE Balance
Yehuda Sulami serves as Chairman of ONE Group, the parent company of ONE Balance. The Group owns and manages subsidiaries and ventures across hospitality, tourism, healthcare, real estate, finance, technology and business development. He leads the Group’s vision and strategic direction, advances new business areas, promotes investments and strategic partnerships, and oversees the growth and performance of its subsidiary companies.
ONE Balance leadership02
ONE Balance Chairmanship
Avshalom Haddad
Chairman of ONE Balance
Avshalom Haddad is a business leader and senior executive with experience in leading ventures, business development, strategic partnerships, and service management. As Chairman of ONE Balance, he leads the Centre’s strategic vision, oversees its development, and supports the creation of an integrated operating model that combines medicine, wellness, rehabilitation, hospitality, and highly personalized service. His business and management experience contributes to establishing ONE Balance as a prestigious international medical wellness centre, providing each member with a personalized programme, professional guidance, and an exceptional standard of care and hospitality.
ONE Balance leadership03
Executive Management
Moshe Hirsch
CEO of ONE Balance
Moshe Hirsch serves as CEO of ONE Balance, leading the centre’s operations, service development and implementation of its vision combining health, preventive medicine, rehabilitation, lifestyle and high-standard hospitality. He is responsible for the centre’s strategic and operational management, building professional partnerships and creating a personal, high-quality and advanced service experience for all ONE Balance members.
ONE Balance leadership04
Estate Management
Paul Mbogo Echengi
General Manager, The Paradise Beach Resort Estate
Paul Mbogo Echengi is a Kenyan hospitality executive with extensive experience in hotel operations and resort management. He has worked continuously at The Paradise Beach Resort since 1997 and has grown professionally within the estate over nearly three decades. Throughout his career, Paul has held a wide range of responsibilities in operations, administration, accounting, staff management and guest services. This extensive hands-on experience has given him a deep understanding of every aspect of the resort, from daily operational activities to departmental coordination, financial control and the overall guest experience. Paul studied ACCA Accounting and received additional training in accounting software. He also holds a certificate in counselling. In his role as General Manager of the estate, he is responsible for overseeing daily operations, leading the resort team, coordinating between departments, monitoring budgets, supervising maintenance, managing supplier relationships, maintaining service standards and implementing the policies and strategic direction of the ownership. His long-standing experience, detailed knowledge of the property, personal commitment and ability to connect people, systems and operational processes make him a central figure in the management of The Paradise Beach Resort and in its future development as part of ONE Balance Medical Wellness Centre.
The experience
Professional medicine in a setting that feels human
At The Paradise Beach Resort in Kikambala, coastal calm meets structured care. Family can be involved according to the guest’s wishes and medical confidentiality.
The stay is intentionally designed to reduce pressure and give the guest space to focus on health. A generous private room, individually planned dining, meticulous housekeeping, accessible surroundings, nature, spa and attentive service create an unhurried rhythm. From treatment times to meal preferences, details are coordinated around comfort, privacy and independence.
●The Paradise Beach Resort · Kikambala, Kenya
Discover Kenya — at the right pace
Meaningful experiences, carefully fitted around care
For guests who wish to explore, Kenya can become a considered part of the stay rather than a separate tourism schedule. The coordination team helps shape optional experiences around clinical priorities, mobility, energy, personal interests and the need for genuine rest.
01Golf & coastal views
Vipingo Ridge
The 18-hole, par-72 PGA Baobab Course offers a premium regional golf experience with coastal views and practice facilities. Golf carts, shorter sessions and planned rest may help tailor the visit, subject to venue availability and individual suitability.
02Safari & nature
Kenya’s remarkable wildlife
Tsavo East and Tsavo West can form part of a carefully paced coastal itinerary. Longer journeys to Amboseli, Maasai Mara or Samburu may be considered when travel tolerance, mobility and the care plan allow.
03Indian Ocean
The coast, experienced gently
Coastal cruising, glass-bottom boat trips and marine viewing may offer a gentler way to experience the ocean. Snorkelling, diving, deep-sea fishing and powered water activities require specific clinical and licensed-operator clearance.
04Heritage & Mombasa
Stories shaped by the coast
Fort Jesus, Old Mombasa and the historic settlement of Gedi reveal the region’s Swahili, maritime and archaeological story. Lamu and other longer excursions may be considered when the itinerary and health plan allow.
More possibilities, always personal
Depending on interests and suitability, a stay may also include birdwatching, conservation visits, photography, botanical gardens, local dining, cultural performances, shopping or quiet private celebrations.
Discuss your interests with our coordination teamImages illustrate the coastal setting and experience categories. Individual venues, routes and activities vary.
Your journey
From the first conversation to the return home
Continuity begins before arrival and extends beyond departure. Early information gathering, a personal welcome, structured assessment, responsive reviews and a clear final summary ensure that guests and families understand what is being done, why it matters and what should follow. Where appropriate, the team coordinates with clinicians and carers at home.
An initial conversation, medical documents and suitability review.
Goals, team, treatments, nutrition and a personal daily rhythm are defined.
Continuous follow-up, responsive adjustments and fully coordinated care.
A final report, recommendations and a plan for continuing at home.
Straight answers
Frequently asked questions
At ONE Balance, your health is taken seriously, your life is treated with dignity, and every suitable part of the day is used to help you feel stronger, safer and more confident.
01Is ONE Balance a hospital?+
No. It is not an acute-care hospital. It is a medically led rehabilitation, recovery and wellness environment with defined referral and emergency procedures.
02Can ONE Balance cure diabetes?+
No. The programme may support safer management and better self-management, but it does not promise a cure or remission.
03Can I stop medication or insulin?+
Only an appropriately authorised clinician may decide whether any change is safe. Medication is never stopped automatically.
04Are treatments included?+
Treatments written into the agreed personal programme are included in the programme fee, subject to suitability, safety, availability and scope.
05Is there a treatment limit?+
There is no fixed commercial one-treatment-per-day quota. The number and timing remain clinically appropriate, useful, safe and realistically available.
06Who chooses my treatments?+
The Member and relevant professionals decide together after assessment, with clear explanation and informed consent.
07Can I choose spa treatments?+
Preferences are welcomed. Services are scheduled when suitable, safe, available and compatible with clinical priorities and recovery.
08What happens when I am tired?+
Fatigue is important clinical information. The plan may be reduced or changed, and protected rest may replace an activity.
09Can a family member stay with me?+
Family arrangements and involvement are discussed individually and stated in the personal proposal, while privacy and confidentiality are protected.
10What happens in an emergency?+
The team follows its emergency procedure and arranges appropriate external hospital or emergency care. External costs may apply.
11How long is the programme?+
Length is personalised. Some Members need a shorter stay; an extended programme may last up to 60 days when suitable.
12What is not included?+
The agreed programme includes the listed return economy flight, required standard eTA or visa application fee, airport transfers, accommodation, meals, agreed on-site care and suitable activities written into the proposal. External hospital care, insurance, medication, equipment, unlisted third-party services, upgrades and personal costs remain excluded unless expressly included.
Your next step
Request a confidential suitability conversation
The first conversation is for understanding—not pressure. Tell us your preferred language, country of residence and general reason for enquiring. Sensitive medical documents are requested only through an appropriately arranged secure process.
- Preferred language
- Country of residence
- General reason for the enquiry
- Preferred time for a confidential call
During the introductory conversation, we listen to the goals and concerns, explain candidly what ONE Balance can provide and identify any further clinical information needed. Only after suitability review is a personal proposal prepared, setting out the recommended disciplines, support level and anticipated length of stay.